Internet Presence supports the constitutional right of access to information and we are committed to provide you access to our records in accordance with the provisions of the Act, the confidentiality we owe third parties and the principles of South African law.
30-Day Money Back Guarantee
Internet Presence Packages include a 30-day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus domain name registration fee and overage charges) if you cancel your account within 30 days of the activation of your account.
The 30 day money back guarantee does NOT apply to Domain Name Registration or Web Site Design Services.
FraudDo you suspect fraudulent activity or transactions on your Internet Presence account? If so, please contact Internet Presence Billing department immediately at 082 642 2642 . Our billing specialist will promptly investigate and remedy your claim.
The 30 day money back guarantee does not apply to Domain Name Registration or other services. Domain Name Registration is NOT refundable. Once you purchase your Domain Name, you are its owner and it can not be "returned" until the duration of the domain term has expired.
This e-mail is confidential and intended solely for the use of the individual(s) to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of Internet Presence any of it's divisions or affiliates. If you are not the intended recipient, be advised that you have this e-mail in error and that any use, dissemination, forwarding, printing, or copying of it is strictly prohibited.
Internet Presence is committed to international pledge for the protection of minors on the internet. The following sites have useful information or programs for protecting minors from problematic online content
- NetSafe: the website of the Internet Safety Group of New Zealand
- WiredSafety.org: the world's largest Internet safety and help group
- Cyberangels: World's oldest and largest Internet safety organisation
- GetNetwise: Educating parents and children about how to use the Internet safely
- KidShield: Tools and information to create a safety net for your children online
- ProtectKids.com: Protecting children in cyberspace
- SafeKids.com: Making your family's online experience fun and productive
- WiredKids: Online safety for kids and teens
Internet Presence has appointed ISPA as its agent for the purpose of receiving take-down notifications in terms of section 75 of the Electronic Communications and Transactions Act.
Internet Service Providers' Association (ISPA)
Address: PO Box 3423, Parklands, 2121
Telephone: +27 11 314 7751
- Personally Identifiable Information
- How We Use Information
- How We Collect Information
- Your Access To Information
Personally Identifiable Information
Internet Presence does not share, disclose or sell any personally identifiable information (such as your name, address, telephone number or email address) collected online on Internet Presence sites with third parties for non-Internet Presence marketing purposes. In the unlikely event that Internet Presence should decide to share such data with third parties for marketing in future, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. Internet Presence also does not market to, or knowingly collect personal information from children under the age of 16 on Company sites.
How We Use Information
Internet Presence uses the personally-identifiable information we collect online principally to provide you with the service(s) you have ordered and to make service announcements from time to time. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services. Like most businesses, Internet Presence uses professional and reputable vendors to carry out certain functions (such as processing recurring debit order collections) and so shares online data to the extent necessary for them to perform their work. Of course, such vendors must use that personally-identifiable information only for the purpose(s) for which it was shared and protect it from any further use. Internet Presence may also share such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks. We also provide personally-identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Internet Presence property or services, or with our customers' or others' use of them.
How We Collect Information
We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the Internet Presence web sites and online services, you will need to submit a password or some other type of authenticating information.
Your Access To Information
You may review or update the available personally identifiable information that we received from you online by accessing your account online, by contacting our Help Desk or e-mail address on your invoice, or through the Company contact information below. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information. Internet Presence may use e-mail addresses you provide us online on Internet Presence sites to send you e-mail related to Internet Presence products and services or if you have affirmatively indicated a desire to receive additional information. To be excluded from further email communications, activate the opt-out facility in "My Account" and we will respect your wishes.
If users have any questions or suggestions regarding this Policy, please contact us using the following link: Internet Presence Contact
In this agreement -
1.1 clause headings are for convenience and may not be used in their interpretation;
unless the context clearly indicates a contrary intention -
1.2.1 an expression which denotes -
22.214.171.124 any gender includes the other genders;
126.96.36.199 a natural person includes an artificial person and vice versa;
188.8.131.52 the singular includes the plural and vice versa;
1.2.2 the following expressions shall bear the meanings assigned to them below and cognate expressions bear corresponding meanings -
184.108.40.206 “Primary Customer” shall mean a person eighteen (18) years of age or older, who possesses the legal capacity required to form binding contracts under the law and who successfully completes the registration process required to begin receiving Technical Support from Internet Presence.
220.127.116.11 “Secondary Customer” is defined as any individual residing in the same household as or in the direct employ of the Primary Customer (subject to verification if requested by Internet Presence) and registered on Internet Presence’s records as being authorized by the Primary Customer to access his or her account and receive Technical Support
18.104.22.168 “supplier” - Internet Presence, Internet Presence – South Africa
22.214.171.124 “technical support” - shall mean hands-on technical support, training and as technical answers and advice pertaining to the installation, configuration and troubleshooting of most commonly available applications, operating systems, platforms and devices covered by this Agreement
126.96.36.199 "supported systems” - shall mean most commonly available applications, operating systems, platforms and devices covered by this Agreement
188.8.131.52 “resolution” - shall mean attaining one of the following: (a) accomplishment of the goals described in the initial support request or mitigation of the symptoms to a reasonably acceptable level, (b) the inability to accomplish the objectives set forth in the preceding subsection despite the application of commercially reasonable efforts in providing Technical Support, or (c) Customer not responding to a communication from a Representative within three (3) calendar days if a reply is requested .
2. Support Agreement
Internet Presence agrees to provide each Customer with Technical Support and use commercially reasonable efforts to attempt to effect a Resolution of the issues contained in a Customer’s support request, according to the terms of this Support Agreement (“Agreement”).
Technical Support will be provided by a Internet Presence technical support representative at your business or home or by telephone or email, depending upon Customer’s method of contact.
A Representative will employ commercially reasonable efforts to perform the services requested and to communicate the reasons for workarounds and/or limitations in Technical Support. Customer acknowledges that not all requests may be supportable, whether due to software limitations, installation environment, software or hardware errors or problems that may not be correctable or may be too difficult to resolve. Internet Presence has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve the Customer's technical problem. For those situations in which a Resolution is not achieved, Internet Presence will provide the Customer with some pointers on the appropriate steps to take to resolve the issue which may involve contacting the technical service department of the original equipment manufacturer or developer of the Supported System.
3. Accessibility of Services
Internet Presence Technical Support is only available for use by the Primary Customer and any Secondary Customers registered under the Primary Customer’s Account. Depending on the support plan chosen by the Primary Customer, the addition, reduction or substitution of Secondary Customers to the account may not be permitted or limited. A Primary Customer and Secondary Customer may collectively be referred to in this Agreement as “Customer” or “Customers.”
Internet Presence Technical Support will only be provided for a Registered System. A “Registered System” is any Supported System to which Customer provides all information required either during the initial registration process or by a Representative during a Customer’s service request, and which is logged into the Internet Presence database as being associated with Customer.
Coming soon - (Toll-free telephone support is only available to Customers calling from within the contiguous fifty (50) states within the United States. Technical Support is available to Customers residing outside of the United States by email only. We apologize for this limitation and are working on expanding our toll-free telephone support coverage.)
4. Limitations on Service
This Agreement is intended for use only by Customers seeking Technical Support for Registered Systems used for private, personal and commercial use. Any violation of this provision may result in immediate termination of this Agreement at the sole discretion of Internet Presence.
5. Non-Transferability of Service
All services provided under this Agreement may not be transferred, assigned or resold by Customer. Any such purported transfer or assignment will be of no force or effect, considered void under this Agreement, and will subject this Agreement to immediate termination in the sole discretion of Internet Presence.
6. Availability of Technical Support
Internet Presence Technical Support is available 24 hours a day, 7 days a week, including holidays, by telephone, email or fax communication. Please note that if you submit a ticket for a technician to come to your location, availability will be subject to whether or not we have a technician registered in your area with the expertise required to work on your issue. If your ticket has not been picked up within 48 hours please contact us by phone or email, and we will make a reasonable effort to locate a technician in your area. Availability of immediate access to a Representative may vary depending on the time, location, day and date of a Customer’s service request and the volume of service requests from other customers in the aggregate. At this time, Technical Support requests must be submitted in the English language only. Our Representatives will respond back to Customers only in the English language. As our service expands, we hope to add multi-lingual support to our capabilities.
7. Member's Responsibilities & Warranties
Customer is responsible for providing access to all personal computer and communications equipment necessary to obtain Technical Support services. Customer shall provide Internet Presence and any Representative with honest and accurate information, including manuals and any technical documentation as requested in order to receive Technical Support under this Agreement. Prior to seeking Technical Support, Customer is solely responsible for adequate protection and backup of Customer's data, software, hardware and other information contained on a Registered System (collectively referred to as “Data”). Neither Internet Presence nor any of its third-party product or service providers shall have any responsibility for loss or damage to Customer’s Data, should it occur, resulting from administering Technical Support to Customer, whether arising from the active or gross negligence of Internet Presence or any of its third-party products or service providers.
Access to and use of Technical Support services is through a combination of an Identification (ID), and password. Each Primary Customer shall keep his or her password strictly confidential and only provide Primary Customer’s ID and password to Secondary Customers. Attempted use of a Primary Customer’s password by any person other than a Customer is a breach of this Agreement and may subject a Primary Customer’s account to immediate termination.
Thank you for reading Internet Presence's Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.
The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to customers and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.
This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our customer services/legal department at +27-82-642-2642.
Internet Presencerespects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.
ISPA membership and Code of Conduct
Internet Presenceconfirms that in compliance with section 72 of the Electronic Communications and Transactions Act 25 of 2002, Internet Presenceis a member of the Internet Service Providers' Association (ISPA) and has adopted and implemented the association's official Code of Conduct, which can be viewed at http://www.ispa.org.za/code.
Internet Presence's services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic. This includes:
1.Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm.
2.Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
3.Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. Moreover Internet Presence cannot be held liable if you make any unlawful use of any multimedia content accessed through the search facility provided by Internet Presence's network, or otherwise available through access to our network, whether for commercial or non-commercial purposes.
4.Any violation of the individual's right to privacy, including any effort to collect personal data of third parties without their consent.
5.Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with Internet Presence on behalf of another subscriber without their consent.
6.Any violation of the exchange control laws of the Republic.
7.Any activity that results in the sale, transmission or distribution of pirated or illegal software.
8.Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal.
Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Internet Presence will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using Internet Presence's resources, including the provisioning of all personal identifiable data.
The following sections outline activities that are considered an unacceptable use of Internet Presence's services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.
Threats to Network Security
Any activity which threatens the functioning, security and/or integrity of Internet Presence's network is unacceptable. This includes:
·Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Internet Presence for this goal;
·Any effort to use Internet Presence's equipment to circumvent the user authentication or security of any host, network or account ("cracking" or "hacking");
·Forging of any TCP-IP packet header (spoofing) or any part of the header information in an email or a newsgroup posting;
·Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person's computer, software, or data without the knowledge and consent of such person;
·Any activity which threatens to disrupt the service offered by Internet Presence through "denial of service attacks"; flooding of a network, or overloading a service or any unauthorised probes ("scanning" or "nuking") of others' networks;
·Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus; Trojan horse; worm, lock, mail bomb, cancelbot or other harmful, destructive or disruptive component.
·Any unauthorised monitoring of data or traffic on the network without Internet Presence's explicit, written consent.
·Any unsolicited mass mailing activity including direct marketing; spam and chain letters for commercial or other purposes, without the consent of the recipients of those mails.
Public Space and Third Party Content and sites
In reading this AUP or in signing a service contract with Internet Presence, you acknowledge that Internet Presence has no power to control the content of the information passing over the Internet and its applications, including e-mail; chat rooms; news groups; or other similar fora, and that Internet Presence cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content.
Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the Internet Presence network websites and web pages or sites displayed as search results or contained within a directory of links on the Internet Presence network. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you.
Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk.
Internet Presence employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.
The customer is responsible for determining and familiarizing himself or herself with the written policies of a given newsgroup before posting to it.
The customer must comply with these guidelines at all times which can be obtained from other users of the newsgroup upon request, or from the group's administrators/moderators.
The following are prohibited practices with regard to Usenet newsgroups and Internet Presence reserves the right to delete and/or cancel posts which violate the following conditions:
1.Excessive cross-posting of the same article to multiple newsgroups.
2.Posting of irrelevant or off-topic material to newsgroups (also known as USENET spam).
3.Posting binaries to a non-binary newsgroup.
4.Posting adverts, solicitations, or any other commercial messages unless the guidelines of the newsgroup in question explicitly permit them.
Unsolicited, Spam and Junk mail
Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. Internet Presence will take swift and firm action against any user engaging in any of the following unacceptable practices:
1.Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail;
2.Operating or maintaining mailing lists without the express permission of all recipients listed;
3.Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated s/he wishes to be removed from such list;
4.Using Internet Presence's service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider;
5.Including Internet Presence's name in the header or by listing an IP address that belongs to Internet Presence in any unsolicited email whether sent through Internet Presence's network or not;
Internet Presence provides a spam and virus filtering system to protect customers from unsolicited mail and viruses. The customer acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the customer. The customer acknowledges and agrees that Internet Presence shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.
Internet Presencereserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam.
Webmail and other web based email services made available by Internet Presence are provided on an "as is" basis without representations, warranties or conditions of any kind, and the customer acknowledges and agrees that Internet Presence shall have no responsibility for, or liability in respect of, any aspect of the Webmail services, including without limitation for any lost or damaged data or any acts or omissions of Internet Presence. As webmail storage space is limited, some Webmail messages may not be processed due to space constraints or message limitations.
Webmail is provided to individuals and for personal use only. Any unauthorised commercial use of the Webmail service, or resale of the Webmail service is expressly prohibited.
Protection of Minors
Internet Presence prohibits customers from using Internet Presence's service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.
Privacy and Confidentiality
Customers are responsible for any misuse of Internet Presence's services that occurs through the customer's account. It is the customer's responsibility to ensure that unauthorised persons do not gain access to or misuse Internet Presence's service.
Internet Presence urges customers not to reply to unsolicited mail or "spam", not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the customer and Internet Presence cannot be held liable for the Customer being placed on any bulk mailing lists as a result.
Where the customer has authorised a minor to use any of the Internet Presence's services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor's access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access.
Internet Presence cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through, the Internet Presence network. Further, Internet Presence assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the customer's.
Notice and Take-down Procedures
Customers are also notified of the content and procedures of the ISPA Code of Conduct which may be used against any Internet service provider who fails to comply with the code of conduct. We urge you to familiarise yourselves with this code.
Complaints and procedures
It is the customer's responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to Internet Presence's designated complaints handling agent.
Please note that Internet Presence cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control.
In order for Internet Presence to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to:
·the origin of abuse or offence, including the website, full mail headers, relevant logfile extracts etc;
·any contact details for the source of the complaint;
·a brief explanation why the incident is considered to be an offence.
Internet Presence discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.
Action following breach of the AUP
Upon receipt of a complaint, or having become aware of an incident, Internet Presence may take any of the following steps:
·In the case of a network, inform the user's network administrator of the incident and request the network administrator or network owner to deal address the incident in terms of this AUP and the ISPA Code of Conduct;
·In severe cases suspend access of the user's entire network until abuse can be prevented by appropriate means;
·In the case of individual users, warn the user; suspend the user's account and/or revoke or cancel the user's network access privileges completely;
·In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
·Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
·Institute civil or criminal proceedings;
·Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies
Reservation and Non Waiver of Rights
Internet Presence reserves the right to amend or alter this policy at any time, and without notice to you.
Internet Presence reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.
Internet Presence reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network.
Internet Presence reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property.
Internet Presence reserves the right to suspend, revoke or cancel Internet Presence's services to the customer/user if the safety and integrity of Internet Presence's resources are placed at risk in continuing to provide service to the subscriber/user.
Internet Presence reserves the right to remove any information or materials in whole or in part, that, in Internet Presence's sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.
Internet Presence does not undertake to guarantee the security of any data passing through its networks. Although Internet Presence will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Internet Presence cannot be held liable for any loss or damage arising as result of the failure to do so.
Internet Presencedoes not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Internet Presencefail, neglect or elect not to enforce a breach of the AUP at any time.